What is Top Printing return policy?
We promise to deliver the best quality custom products to you in a timely manner.
From time to time things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations.
If you are not satisfied with your order, please get in touch and let us know. We appreciate feedback from our customers and we are always striving to improve our business operations. You can also use our online live chat where one of our friendly customer service coordinators will be very happy to assist you Monday through Friday 10 AM to 7 PM.
What is covered under our policy?
Our policy covers the aspects of our business that we have direct control over and does not cover the actions of third parties.
Under this policy, we guarantee:
- To deliver high-quality products in a timely manner.
- To deliver the product you ordered and the quantity you ordered.
- To deliver a product that is a close reflection of the artwork you uploaded.
Our policy does NOT include:
- Delivery times - as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order, but not a guarantee.
- Delivery if a customer enters an incomplete or incorrect delivery address.
- A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.
- Delays or damages in transit.
- Delays in production if we are awaiting information from the customer (new artwork to replace inaccurate or unusable previously uploaded artwork).
Our refund/reprint policy:
In the unfortunate event that a Rush or Express order has been delivered after the estimated delivery date, we will refund you the shipping charges. Please allow up to 8 business days for the Refund Process .
We will not reimburse for lost or stolen packages that have Proof of Delivery.
If your order has arrived damaged we will replace it with a reprint of the damaged products. We require a photo to clarify the condition of your order before processing the reprint.
If the quality of the products you received is not satisfactory, we will offer a free reprint but not refund. We require a photo to clarify the issues with your order and may also ask that you ship back the products to us. Top Printing does not reimburse for return shipping costs on the products being returned.