What Customer Information does Top Printing collect?
Customer Information is requested whenever you choose to purchase Top Printing products. The type of Customer Information we request has to do specifically with the type of service you are using. For example:
When you want to order stickers from Top Printing, we will ask for your first and last name, a billing address, a shipping address, an email address for the payment of developing, shipping and handling costs.
When you complete a purchase from Top Printing, we will ask you to provide shipping and billing information so that we can fulfill your request.
You also give information when you answer survey questions and organize your stickers on Top Printing with titles, captions, categories, etc.
How does Top Printing use Customer Information?
Our primary goal in collecting your Customer Information is to provide you with a personalized, relevant, user-friendly experience on the Top Printing site.
We may use Customer Information to communicate with you and we consider this communication to be an integral part of the Top Printing service. We may use your email and mailing address to inform you of site improvements, feature announcements, newsletters, Top Printing promotional offers, and occasional third-party promotional offers that may be of interest to you. Only Top Printing (or agents working on behalf of Top Printing under confidentiality agreements) will send you these mailings.
Note that one reason we are able to offer you relevant promotions is that we reserve the right to use aggregated, anonymous data about our users as a group. Your Customer Information, however, will never be personally identifiable when aggregated for these purposes.
With whom does Top Printing share Customer Information?
Top Printing shares Customer Information with third party intermediaries who help us run the Top Printing Service and Site and with affiliated businesses that have licensed our sticker creation application and have created “stores” in their wesbites. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party. Otherwise, your Customer Information is provided to these third parties solely for the purpose of providing you the services you request at the time that you request them.
Other than as described in the previous paragraph, Top Printing will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent.
The one exception to the rule described in this section is the following: if Top Printing is required by law (or to protect its rights or property), we will disclose Customer Information to the extent so required.
Who sees your stickers after they have been posted online?
You and any friend you choose to email your stickers to. Also, Top Printing employees or employees of partner companies that provide services to Top Printing may see your stickers while they are developed or printed. In addition, your stickers or personal account information may be seen by Top Printing employees in order to evaluate, validate, or correct problems with your account.
Does Top Printing use "IP Addresses" and cookies?
Top Printing uses IP Addresses and Cookies in limited ways, as follows:
IP Addresses: An IP address is literally your computer's address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information such as geographic distribution of our members. We do not intentionally link your IP address to your personally identifiable information.
Our website makes use of both “sessional” and “persistent” cookies. Persistent cookies are stored on your hard drive. Sessional cookies are stored in temporary (cache) memory and are deleted when you shut down your browser or turn off your computer.
What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?
Your Information on our Service is password-protected. We strongly recommend that you do not give your password to anyone and that you change it every 3 months. You may edit your Top Printing account information by using your Top Printing member name and password.
If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your Top Printing account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information. Top Printing employs SSL - a specialized encryption and security technology -- to protect your Customer Information. We understand that this is especially important when there is an exchange of credit card, billing and password information. In addition, we limit access of Customer Information to only those employees who need it to carry out their jobs.
Top Printing will never ask you for your password in an unsolicited phone call or in an unsolicited email.
You will only be asked for your member name and password when you initiate the contact and only if the member name and password are necessary to correct a service problem.
We protect your Information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, including safeguards to protect Customer Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Top Printing and its employees, servants, agents, contractors, legal, accounting or other service providers, partners, representatives and mandataries who require access to your Customer Information in order to fulfill their job requirements will have access to your Customer Information. You transmit or provide all Customer Information entirely at your own risk.
How can you update or correct Your Information?
Information that you provide during registration is available in your Top Printing online account. To edit your Information, you must enter your username and password to access your account. You may edit your account information at any time.
You can also cancel your Top Printing membership by writing email@example.com. If you request cancellation of your account, Top Printing may (but is not required to) remove any and all Content (stickers), images or other personal information from the Top Printing site, and your stickers may not be accessible to you even if you choose to rejoin or reactivate your account at a later date. Information necessary for the purposes of maintaining business records regarding a cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law.